Welcome to TruShine Cleaning!

These terms and conditions outline the rules and regulations for the use of TruShine Cleaning's Website, located at www.trushinecleaning.com.

By accessing and/or booking any cleaning from this website we assume you accept these terms and conditions. The materials contained in this website are protected by applicable copyright and trademark laws. Do not continue to use TruShine Cleaning’s website if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

General

1. Cleaning Supplies/ Equipment.

TruShine Cleaning provides environmentally-friendly chemical free products and most equipment required for the cleaning. You will need to provide a toilet brush and running water. If you would like us to use specialty products (e.g., simple green, bleach, stainless steel cleaner, sponge mop), please leave it out and include this request in your special account instructions.

2. Confirmation

Booking a service online doesn’t guarantee you a spot for that date/time. You will be contacted by email or phone with a confirmation.

3. Right to Refuse Service

Cleaning technicians have the choice to leave upon arrival if the home is in extreme condition or they feel unsafe/threatened. If you book a cleaning online that is unreasonable, such as a cleaning up after a large party, the cleaners may refuse service on the spot, and you will be charged the maximum cancellation fee.

4. Price Adjustments

If the pricing calculator underestimates the price of your cleaning because the condition of your home is much worse than predicted or because you did not input the accurate information into our online pricing calculator, we will first inform you by call and email. We do have permission to adjust the price, charge the cleaning hourly, or refuse the service. Client agrees to pay technician’s parking cost, if incurred.

5. Cancellation or Unable to Access

$70 cancellation fee if a repeat clean is cancelled within 24 hours of a scheduled cleaning or if our cleaning technician can not access your home to clean. For one time cleans, initial cleaning, post-construction cleanings, and move-in or move-out cleanings, a 50 % of the estimated price as cancellation fee will be applied for cleans canceled within 48 hours of the scheduled cleaning.

6. Recurring Price Structure

Recurring clients receive discount after their first cleaning. If you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.

7. About Our Technicians

Cleaning technicians have the choice to leave upon arrival if the home is in extreme condition or they feel unsafe/threatened. If you book a cleaning online that is unreasonable, such as a cleaning up after a large party, the cleaners may refuse service on the spot, and you will be charged the maximum cancellation fee.

8. Direct Hiring of Our Cleaning Technicians.

TruShine Cleaning invests heavily in training methods and background screenings to find quality employees. Hiring our current or ex-worker(s), and/or accepting side propositions, makes you liable for an employment referral fee of $5,000.00 if you directly employ (legally or cash basis) anyone currently or formerly employed by us within the two year period prior to such employment. By using our service, you agree to notify us of any attempts to solicit or accept illegal business, otherwise; Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered. Exchanging contact info is considered part of this breach. Unless complying with all laws; direct, unreported, or inappropriate employment practices are illegal. You acknowledge being informed that TruShine Cleaning is obligated to report illegal hiring activities. In fact, anyone may report this to the proper government and judicial authorities so investigation ensues. Implication, complicity, or withholding knowledge of illegal activity is not only prosecutable by TruShine Cleaning (when applicable), but also by United States federal and local laws.

9. Employee safety.

TruShine Cleaning reserves the right to remove its employees from your home should the environment become unsafe. Our cancellation policy will apply. We do not clean any blood rest, body fluid or any human or animal feces.

10. Pets

We will gladly work around pets. If your pet becomes anxious or presents a safety concern, TruShine Cleaning reserves the right to remove its employees from your home. If an employee leaves your home prior to completion, TruShine Cleaning will charge you a pro-rated expense based on work performed. If removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

11. Breakage/Damage and Loss Policy

Customers must provide images of damage of both before and after the cleaning, along with proof that damages were caused at the time of the cleaning. All claims must be made within 24 hours of the cleaning. Once the office receives the notification, we will contact you as soon as possible. If we do not hear from you within the next 30 days, we will assume you do not want to have us resolve the issue and the situation will void. Identical replacement is always attempted but not guaranteed. For this specific reason, TruShine Cleaning requests all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our staff. TruShine Cleaning is not responsible for the breakage of these irreplaceable items. TruShine Cleaning is not responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm. All legs of chairs and light tables are assumed protected and ready to be slid without scratching hardwood floors. If we are specifically requested to clean inside of a hutch/china cabinet or wash dishes or wine glasses, the client agrees not to hold TruShine Cleaning or any of its employees responsible for damage to any article or component.

12. Delays

Cleaning Technicians are allowed one-hour window to deal with traffic, parking, and other surprises.

13. Re-Cleans

If for some reason you are unhappy with the service, please contact us within 24 hours so that TruShine Cleaning may rectify the problem. TruShine Cleaning does not offer refunds or discounts, but we absolutely guarantee the quality of service by fixing any quality issues and optimize the cleaning in the future. Any re-cleans can only be done with the same cleaning technician(s) unless there is a schedule conflict for the technician and only within the first 72 hours of the cleaning. If you are at home and you notice that the cleaner overlook something, please immediately tell the cleaner to re-clean the area or call our office before the cleaner leaves your home.

14. Valuables

Please safely secure heirlooms and collectibles prior to cleanings. Please advise us how you would like your fragile items handled (and their care) in special account instructions.

15. Large and Heavy items

For safety and liability reasons, TruShine Cleaning will not allow its cleaning professionals to lift or move heavy items or furniture.

16. Satisfaction Policy

TruShine Cleaning cannot guarantee the results of mini-blind, grout, chandelier, or vaulted ceiling fan cleaning. Mold remediation is a specialty. TruShine Cleaning does not provide mold remediation and cannot be liable for any mold-related risks in client’s homes. TruShine Cleaning does not assume responsibility for the restoration of severely worn, stained, or mildewed caulking and grout.

Governing Law

Any claim relating to TruShine Cleaning’s website shall be governed by the laws of the State of Virginia without regard to its conflict of law provisions.

Cookies

We employ the use of cookies. By accessing TruShine Cleaning website, you agreed to use cookies in agreement with the TruShine Cleaning's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, TruShine Cleaning and/or its licensors own the intellectual property rights for all material on TruShine Cleaning website. All intellectual property rights are reserved. You may access this from TruShine Cleaning website for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from TruShine Cleaning website
• Sell, rent or sub-license material from TruShine Cleaning website
• Reproduce, duplicate or copy material from TruShine Cleaning website
• Redistribute content from TruShine Cleaning website

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. TruShine Cleaning does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of TruShine Cleaning, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, TruShine Cleaning shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

TruShine Cleaning reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant TruShine Cleaning a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on TruShine Cleaning website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on TruShine Cleaning website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by TruShine Cleaning at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Limitations

In no event shall TruShine Cleaning or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on TruShine Cleaning Internet site, even if TruShine Cleaning or a TruShine Cleaning authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Hyperlinks

TruShine Cleaning has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by TruShine Cleaning of the site. Use of any such linked website is at the user’s own risk.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

The materials on TruShine Cleaning website are provided “as is”. TruShine Cleaning makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, TruShine Cleaning does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

Revisions and Errata

The materials appearing on TruShine Cleaning website could include technical, typographical, or photographic errors. TruShine Cleaning does not warrant that any of the materials on its website are accurate, complete, or current. TruShine Cleaning may make changes to the materials contained on its website at any time without notice. TruShine Cleaning does not, however, make any commitment to update the materials.

Modifications

TruShine Cleaning may revise these terms of use for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.